Return & Refund Policy

Introduction


This return & refund policy applies between you, the buyer/subscriber of Gif-Art products and Kahlo Demmenie trading as Gif-Art, the owner and provider of this Website. Kahlo Demmenie trading as Gif-Art takes your rights as a customer and the service we provide to you very seriously. The return & refund policy applies to all our products and subscriptions in relation to your purchases.
This return & refund policy should be read alongside, and in addition to, our Terms and Conditions, Privacy Policy and Cookie Policy.
Please read this policy carefully.

Product Orders


All products for sale on this website are personalized and made specifically for each order. Once an order is placed, it cannot be changed or cancelled. As a result, it is not possible to return any of our products.

You acknowledge that the products, when printed, may vary from the user content as displayed on-screen, such as due to how computers display colours. Such deviation between on-screen user content and physical products that are not due to printing errors shall not be deemed a defect.

If there are defects discovered, such as damage to the delivered products, errors in the number or quantity of the delivered products or lack of quality of the delivered product not caused by lack of quality of the user content, you should provide us with photographic or other documentary evidence of the existence of a defective product. If we have not received from you a complaint in writing within 15 days after receipt, we shall have no liability for any defect.

If we agree, or you can substantiate, that there is a defect and that it is not due to the carrier of a non-tracked delivery, force majeure or other circumstances outside our control, then we will, at our option, either provide you with a reprint of the order to the extent required to remedy the defect or offer you with a refund for the defective products.

The remedies provided for above are your sole remedies for any defective product, and exclude, to the fullest extent permitted by law, any other remedy available to you by law.

Exclusive Content Subscriptions


You have the right to withdraw from any paid subscription contract at any time without giving any reason.

From the date of indication of withdrawal you will remain having access to content available to subscription holders, until the next date of payment, whether this will be the next month or year depending on your chosen subscription. Refunds are not given.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website.

If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the next payment is due.